Shipping

Orders placed on our site are processed as quickly as possible so that packages are dispatched within 48 business hours after we receive your payment. However, this timeframe may extend up to 5 business days during periods of high commercial activity.

Shipping within Metropolitan France

The standard shipping method is tracked Colissimo, delivered without signature. Your order will be delivered to your home within 2–3 days. This service is charged at 6 euros (taxes included) for any order under 60 euros (taxes included). If you would like a delivery that requires a signature, an additional fee applies; please contact us. Regardless of the shipping method chosen, we will provide you with a link to track your package online as soon as possible. Shipping is free for any order over 60 euros (taxes included).

Shipping within the European Union

Your order will be dispatched via Chronopost or Colissimo and delivered to your home within 2–4 days after shipment. The cost of this service varies between 10 and 15 euros depending on the destination country.

International Shipping

International orders are shipped via Colissimo International or FedEx and delivered to your home within 7–15 days after shipment. This timeframe is indicative and may be affected by potential customs inspections. This service is charged between 15 and 50 euros depending on the destination country.

Returns

If the products do not meet your expectations, you have 14 days from the delivery date of your order to return them to us. The cost of returning the items will be at your expense. Before making any return, it is imperative that you contact us by email at contact@rocamboleparis.com for approval. The returned product must be in its original packaging, accompanied by the order number and a list of the items being returned, along with a request for an exchange or a refund. For any refund request, we will credit the amount of the returned item, including the delivery fees, to the customer’s bank account. No used merchandise will be accepted for return or exchange. Only items returned in their new condition and in their original packaging will be accepted. Rocambole Paris reserves the right to waive the right of withdrawal for items whose seals have been broken, for hygiene and safety reasons.